Privacy Policy

We value your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Address

  • Basic care needs information

2. How We Use Information

Your information is used to:

  • Provide and coordinate home care services

  • Respond to inquiries

  • Schedule services

  • Send important updates via phone or SMS

3. SMS & Communication Privacy

Phone numbers collected for SMS consent will not be shared or sold to third parties for marketing purposes.

4. Data Sharing

We do not sell your personal information. We may share information only when necessary:

  • With authorized staff for care coordination

  • As required by law

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights

You may:

  • Request access to your data

  • Request corrections

  • Request deletion (where applicable)

7. Cookies & Website Tracking

Our website may use basic cookies to improve user experience and website functionality.

8. Contact Information

If you have questions about this policy, contact us:

Solace @ Home
📍 4000 Hollywood Blvd. Suite 504-S, Hollywood, FL
📞 954.228.5031
📧 admin@solacehomecare.net

SMS / Text Messaging Privacy Policy

Effective Date: May 5, 2026

Solace @ Home, LLC may use SMS text messaging to communicate with clients, caregivers, and individuals who have opted in to receive text messages.

Types of messages may include:

  • Appointment scheduling and reminders

  • Patient care coordination updates

  • Intake and onboarding instructions

  • Agency operational or service-related notifications

We do not use SMS for unrelated marketing without consent.

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you authorize Solace @ Home, LLC to send SMS text messages to that number. Consent is obtained through web forms, intake documentation, or verbal/written confirmation.

Message Frequency

Message frequency may vary depending on service needs and communication requirements.

Fees and Charges

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS messaging at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.

Help Instructions

For assistance, reply HELP to any message or contact us directly at:

📞 954.228.5031
📧 admin@solacehomecare.net

Data Sharing

Mobile opt-in information and SMS consent data are never sold or shared with third parties for marketing purposes.

We may share information only when required to deliver services or comply with legal obligations.

SMS Program Access

Users may opt in to SMS messaging through:

  • Online contact forms with SMS consent checkbox

  • Intake or onboarding documentation

  • Direct verbal or written authorization